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General Terms and Conditions

1. Introduction and General Provisions

1.1. Welcome to NexaCore Entertainment (hereinafter referred to as the “Website” or “Platform”). These General Terms and Conditions (GTC) constitute a legally binding agreement between you (the “Player”, “User”, or “Customer”) and NexaCore Entertainment N.V., a company incorporated under the laws of Curaçao, with registration number 156829 and registered address at Abraham de Veerstraat 9, Willemstad, Curaçao.

1.2. The Website is operated under License No. 365/JAZ, issued by the Gaming Control Board of Curaçao. All financial transactions are processed by our subsidiary, NexaCore Payments Ltd, located at Arch. Makariou III, 155, Proteas House, 5th Floor, 3026, Limassol, Cyprus.

1.3. By clicking “Register” or using any part of the Website, you confirm that you have read, understood, and agreed to be bound by these GTC, the Privacy Policy, the Bonus Terms, and the Responsible Gaming Policy.

1.4. The Company reserves the right to modify these Terms at any time. Changes will be effective immediately upon publication on the Website. If a change is material, we will notify you via email or a pop-up notification upon your next login. Your continued use of the services constitutes your acceptance of the revised Terms.

2. Legal Eligibility and Restricted Jurisdictions

2.1. Minimum Age: You must be at least 18 years old or the legal age for gambling in your jurisdiction, whichever is higher. We reserve the right to request proof of age at any time and may suspend your account until such proof is provided.

2.2. User Responsibility: It is your sole responsibility to ensure that your participation in online gambling is legal in the country where you reside.

2.3. Restricted Territories: Access to our services is strictly prohibited for residents of the following countries:

  • United States of America and its territories, United Kingdom, France, Netherlands, Spain, Australia, Italy, Israel, Iran, North Korea, and any other jurisdiction where local law prohibits online gaming.

  • If you attempt to circumvent these restrictions (e.g., by using a VPN or proxy), your account will be permanently closed and all winnings forfeited.

3. Account Registration and Security

3.1. Single Account Policy: Only one account per person, household, IP address, and device is permitted. If we identify that you have opened “Duplicate Accounts,” we reserve the right to void all winnings and return only the last deposit made.

3.2. Accurate Information: During registration, you must provide:

  • Full legal name (as it appears on your ID);

  • Correct date of birth;

  • Current residential address;

  • Valid email address and mobile phone number.

3.3. Account Maintenance: You must keep your information up to date. If you change your address or phone number, you must update your profile or contact [email protected].

3.4. Credentials Security: You are solely responsible for the security of your username and password. If you suspect unauthorized access, notify us immediately. We are not liable for losses incurred through the unauthorized use of your account due to your negligence.

4. Know Your Customer (KYC) and Verification

4.1. Mandatory Verification: To ensure a secure environment and prevent fraud, we perform KYC checks. We may request documents at any time, especially before your first withdrawal or when your total deposits exceed €2,000.

4.2. Required Documents:

  • Proof of Identity: A high-quality photo of your Passport, National ID, or Driver’s License.

  • Proof of Address: A utility bill (water, gas, electricity) or bank statement issued within the last 3 months.

  • Proof of Payment: A photo of the credit card (front and back, hiding the middle digits and CVV) or a screenshot of your E-wallet profile.

4.3. Enhanced Due Diligence (EDD): In certain cases, we may request a “Selfie with ID” or a “Source of Wealth” (SOW) declaration to verify the origin of your funds.

5. Deposits, Withdrawals, and Refunds

5.1. Deposit Methods: We accept various payment methods, including Credit/Debit Cards, Skrill, Neteller, Paysafecard, and Cryptocurrencies (BTC, ETH, USDT).

5.2. Third-Party Prohibition: You may only deposit funds from a source registered in your own name. If we detect a deposit from a third party (spouse, friend, etc.), the account will be locked, and the funds will be returned to the original source.

5.3. Withdrawal Policy: * The minimum withdrawal is €50.

  • The maximum withdrawal limit is €5,000 per week and €20,000 per month, unless otherwise agreed for VIP players.

  • Withdrawals must be processed using the same method used for the deposit.

5.4. Wagering of Deposits: To prevent money laundering, all deposits must be wagered at least 1x (one time) before a withdrawal is allowed. If you request a withdrawal without wagering your deposit, we reserve the right to charge a 10% administration fee.

6. Anti-Money Laundering (AML) Compliance

6.1. The Company is committed to the highest standards of AML compliance. All transactions are monitored to prevent money laundering and terrorist financing. 6.2. Any suspicious activity will be reported to the Curaçao Financial Intelligence Unit (FIU) and the relevant law enforcement agencies without notice to the User.

7. Prohibited Conduct and Fraud

7.1. Fraudulent Activities: The following actions are strictly prohibited:

  • Collusion with other players;

  • Use of automated bots, “spiders,” or AI software;

  • Exploitation of software bugs or “edge-sorting”;

  • Use of stolen credit cards or “chargeback” fraud.

7.2. Consequences: If we have reasonable grounds to suspect fraud, we may:

  • Freeze your account indefinitely;

  • Void all winnings and bonuses;

  • Confiscate the balance to cover damages;

  • Inform other operators and authorities.

8. Inactive Accounts

8.1. An account is considered “Inactive” if no login has occurred for 12 consecutive months. 8.2. We will charge a monthly administration fee of €5 for inactive accounts starting from the 13th month. This fee will be deducted until the balance is zero or the account becomes active again.

9. Responsible Gaming

9.1. We provide tools to help you stay in control:

  • Deposit Limits: Set a daily, weekly, or monthly cap on deposits.

  • Cool-off Period: Suspend your account for 24 hours to 30 days.

  • Self-Exclusion: A permanent closure that cannot be reversed. 9.2. To activate these tools, go to your account settings or email [email protected] with the subject “Self-Exclusion.”

10. Intellectual Property

10.1. All Website content, including software, images, and logos, is protected by copyright and intellectual property rights owned by NexaCore Entertainment N.V. 10.2. You may not copy, modify, or distribute any part of the Website for commercial purposes.

11. Limitation of Liability

11.1. Our services are provided on an “as-is” basis. We do not guarantee that the Website will be available 24/7 or free of technical errors. 11.2. The Company is not liable for:

  • Hardware or software malfunctions on the User’s end;

  • Internet connection drops or delays;

  • Any loss resulting from the use of the Website, including emotional distress. 11.3. In any event, our maximum liability is limited to the amount of your total deposits in the 3 months preceding the claim.

12. Complaints and Arbitration

12.1. If you have a dispute, please contact our Support Team at [email protected]. 12.2. If the issue is not resolved within 14 days, you may file a formal complaint with the Gaming Control Board of Curaçao. 12.3. Both parties agree that any legal proceedings will take place under the jurisdiction of the courts of Curaçao.