EN

Privacy Policy

1. Introduction and Data Controller

1.1. At NexaCore Entertainment N.V. (referred to as “the Company”, “We”, “Us”, or “Our”), we are committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, process, and protect your information when you use our website and services.

1.2. For the purposes of the General Data Protection Regulation (GDPR) and other applicable data protection laws, the Data Controller is:

  • Company Name: NexaCore Entertainment N.V.

  • Address: Abraham de Veerstraat 9, Willemstad, Curaçao.

  • Registration No: 156829.

1.3. Our European payment representative and data processor is NexaCore Payments Ltd, located at Arch. Makariou III, 155, Proteas House, 5th Floor, 3026, Limassol, Cyprus.

1.4. By registering an account and using our services, you acknowledge that you have been informed about the collection and processing of your personal data as described in this Policy.

2. Information We Collect

To provide our services effectively and comply with legal requirements, we collect several types of information:

2.1. Information Provided by You:

  • Registration Data: Full name, date of birth, gender, residential address, email address, and mobile phone number.

  • Verification Documents (KYC): Copies of your ID, passport, utility bills, and proof of payment methods (e.g., photos of credit cards or bank statements).

  • Communication Data: Records of your interactions with our customer support team via live chat, email, or telephone.

  • Self-Exclusion and Survey Data: Information regarding your gambling preferences and any requests for self-limitation.

2.2. Information Collected Automatically:

  • Technical Data: IP address, browser type and version, time zone setting, operating system, and platform.

  • Usage Data: Details about how you use our website, including pages visited, games played, duration of sessions, and betting patterns.

  • Geolocation Data: Your approximate location based on your IP address to ensure compliance with regional licensing restrictions.

2.3. Information from Third Parties:

  • We may receive information from credit reference agencies, fraud prevention databases, and identity verification services to fulfill our legal obligations regarding Anti-Money Laundering (AML).

3. Purpose of Data Processing

We process your personal data for the following specific purposes:

3.1. Account Management: To create and manage your account, provide access to games, and process your deposits and withdrawals. 3.2. Compliance and Legal Obligations: To verify your identity and age, prevent money laundering, and comply with our gaming license requirements. 3.3. Customer Support: To assist you with technical issues, disputes, or general inquiries. 3.4. Marketing and Promotions: With your explicit consent, to send you information about bonuses, new games, and exclusive offers. You can opt-out of marketing at any time. 3.5. Fraud Prevention: To detect and investigate potential fraud, cheating, or money laundering activities. 3.6. Service Improvement: To analyze user behavior and improve the Website’s functionality, user experience, and game selection. 3.7. Responsible Gaming: To monitor gaming patterns for signs of problem gambling and to enforce self-exclusion requests.

4. Legal Basis for Processing

Under GDPR, we rely on the following legal bases to process your data:

  • Performance of a Contract: Processing is necessary to provide the services you requested (i.e., maintaining your account).

  • Legal Obligation: Processing is required for us to comply with the law (e.g., AML laws and gambling regulations).

  • Legitimate Interests: Processing is necessary for our legitimate business interests (e.g., preventing fraud or improving our website), provided it does not override your rights.

  • Consent: Where you have given us clear consent to process your data for a specific purpose (e.g., marketing).

5. Data Sharing and Disclosure

We do not sell your personal data. However, we may share your information with trusted third parties in the following circumstances:

5.1. Service Providers: Companies that provide technical support, payment processing, identity verification, and marketing services. 5.2. Regulatory and Legal Authorities: If required by law, we will disclose data to the Gaming Control Board of Curaçao, financial intelligence units, or law enforcement agencies. 5.3. Game Providers: To facilitate gameplay, some of your data (such as username and IP address) may be shared with providers like NetEnt, Pragmatic Play, or Evolution Gaming. 5.4. Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new owner.

6. International Data Transfers

6.1. Since we operate globally, your data may be transferred to and processed in countries outside the European Economic Area (EEA). 6.2. When we transfer data outside the EEA, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) approved by the European Commission, to ensure your data remains protected to the same standard as it would be within the EEA.

7. Data Security

7.1. We implement state-of-the-art security measures to protect your data from unauthorized access, alteration, or destruction. This includes SSL/TLS encryption, firewalls, and strict access controls. 7.2. All financial transactions are processed in accordance with the Payment Card Industry Data Security Standard (PCI DSS). 7.3. While we take every precaution, no transmission over the internet is 100% secure. We cannot guarantee the absolute security of your data.

8. Data Retention

8.1. We will only retain your personal data for as long as is necessary to fulfill the purposes we collected it for. 8.2. Legal Retention: Due to AML and gambling regulations, we are legally required to keep your personal data and transaction history for at least five (5) years after the closure of your account. 8.3. After this period, your data will be securely deleted or anonymized.

9. Your Rights (GDPR Compliance)

You have the following rights regarding your personal data:

  • Right of Access: You can request a copy of the personal data we hold about you.

  • Right to Rectification: You can ask us to correct inaccurate or incomplete information.

  • Right to Erasure (“Right to be Forgotten”): You can request the deletion of your data, provided we are not legally obligated to keep it for AML or licensing reasons.

  • Right to Restrict Processing: You can ask us to temporarily stop processing your data.

  • Right to Data Portability: You can request that we transfer your data to another service provider in a structured format.

  • Right to Object: You can object to the processing of your data for direct marketing purposes.

  • Withdrawal of Consent: If we rely on your consent, you can withdraw it at any time.

To exercise any of these rights, please contact our Data Protection Officer at [email protected].

10. Cookies Policy

10.1. We use “cookies” to enhance your experience. Cookies are small text files stored on your device that help us remember your preferences and analyze traffic. 10.2. Types of cookies we use:

  • Essential Cookies: Necessary for the website to function (e.g., logging in).

  • Performance Cookies: Help us understand how visitors use the site.

  • Marketing Cookies: Used to deliver relevant advertisements. 10.3. You can manage or disable cookies through your browser settings, but this may affect the functionality of the Website.

11. Changes to This Policy

11.1. We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business practices. 11.2. The “Last Updated” date at the top of this document will reflect the most recent version. We encourage you to review this page periodically.

12. Contact Information

If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please contact us: