EN

Responsible Gaming Policy

1. Our Commitment to Player Safety

1.1. At NexaCore Entertainment N.V., we believe that gambling should always be a fun and entertaining experience. However, we acknowledge that for a small percentage of players, gambling can become addictive and lead to negative consequences in their personal and professional lives.

1.2. Our Responsible Gaming Policy is designed to minimize the negative effects of problem gambling and to promote safe, transparent, and fair play. We provide our users with a wide range of tools to manage their gaming habits and offer resources for those who feel they may be losing control.

1.3. We are committed to:

  • Preventing underage gambling;

  • Protecting vulnerable players;

  • Providing self-help tools and limits;

  • Training our staff to recognize signs of problem gambling.

2. Maintaining Control: Golden Rules

2.1. To ensure that your gaming remains a positive experience, we recommend following these principles:

  • Gambling is Entertainment: Treat gambling as a leisure activity, not a way to make money or pay off debts.

  • Play with what you can afford: Never bet money that is designated for essential expenses like rent, bills, or food.

  • Set a Budget: Decide on a maximum loss limit before you start playing and stick to it.

  • Don’t Chase Losses: If you lose money, do not try to win it back by increasing your bets. This usually leads to even greater losses.

  • Monitor Your Time: Keep track of how much time you spend on the website.

  • Avoid Playing Under the Influence: Never gamble if you are under the influence of alcohol, drugs, or if you are feeling depressed or highly stressed.

3. Management Tools and Limits

We provide several technical tools within your account settings to help you stay within your limits. You can activate these by navigating to the “Responsible Gaming” tab in your profile or by contacting our support team.

3.1. Deposit Limits Control your spending by setting a maximum amount you can deposit over a specific period (Daily, Weekly, or Monthly). Once the limit is reached, you will be unable to deposit further funds until the period expires.

3.2. Loss Limits Set a limit on the amount of money you are willing to lose. This limit tracks your net losses (deposits minus withdrawals) over your chosen timeframe.

3.3. Wager Limits Limit the total amount of money you can bet. This is a great tool for players who find themselves placing too many bets in a short period.

3.4. Session Time Limits Set a fixed amount of time for your gaming session. Once the time is up, you will receive a notification, and your session will automatically end.

3.5. Reality Check A pop-up notification will appear at set intervals (e.g., every 30 or 60 minutes) to remind you how long you have been playing and how much you have won or lost during that session.

4. Taking a Break (Time-Out and Self-Exclusion)

If you feel that you need a break from gambling, we offer two primary options:

4.1. Time-Out (Cool-off Period) This allows you to take a short break from the platform. You can suspend your account for periods ranging from 24 hours to 30 days. During this time, you will not be able to log in or deposit. The account will automatically reopen once the period ends.

4.1. Self-Exclusion If your gambling has become a serious problem, we recommend Self-Exclusion. This is a formal process where your account is closed for a longer duration:

  • 6 months

  • 1 year

  • 5 years

  • Permanent (Indefinite)

Important: During self-exclusion, NexaCore Entertainment will take all reasonable steps to prevent you from opening new accounts. We will also remove you from our marketing lists. A permanent self-exclusion cannot be reversed under any circumstances. To request self-exclusion, please email [email protected].

5. Self-Assessment Test

If you are unsure whether your gambling habits are problematic, please answer the following questions honestly:

  1. Do you stay away from work or school to gamble?

  2. Do you gamble to escape a boring or unhappy life?

  3. When you run out of money while gambling, do you feel lost and in despair and need to gamble again as soon as possible?

  4. Do you gamble until your last penny is gone?

  5. Have you ever lied to cover up the amount of money or time you have spent gambling?

  6. Have others ever criticized your gambling?

  7. Have you lost interest in your family, friends, or hobbies?

  8. After losing, do you feel you must try and win back your losses as soon as possible?

  9. Do arguments, frustrations, or disappointments make you want to gamble?

  10. Do you feel depressed or even suicidal because of your gambling?

If you answered “Yes” to three or more of these questions, you may have a gambling problem. We strongly advise you to seek professional help immediately.

6. Prevention of Underage Gambling

6.1. It is illegal for anyone under the age of 18 to open an account or gamble on our website. 6.2. We perform automated and manual age verification checks. Any account found to be operated by a minor will be closed immediately, and all winnings will be voided. 6.3. Advice for Parents: If you share a computer or mobile device with minors, we recommend using filtering software to prevent access to gambling websites:

7. External Support and Counseling

There are many independent organizations that provide free and confidential support for individuals affected by gambling problems. We encourage you to reach out to them:

8. Staff Training and Responsibility

8.1. All members of our Customer Support and Fraud Prevention teams undergo mandatory training in responsible gaming. They are taught to identify behavioral triggers that may indicate problem gambling. 8.2. If our system detects erratic betting patterns or if a player expresses financial distress in a chat, our team is authorized to intervene and, if necessary, temporarily suspend the account for the player’s safety.